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Managed Utility Billing Service

Save Money …

Eliminate Staffing Issues …

While You Retain Control!

Diversified Managed Billing Services is guaranteed to save you money on your utility’s billing operation.  Eliminating the hassle of managing an in-house staff, while keeping you in the driver’s seat, is a pretty nice fringe benefit. 

See How Much You Can Save!

Guaranteed to Save You Money!

We realize this sounds too good to be true.  Well, it isn’t.  Here are the three secrets to saving you money:


  1. We use proprietary, state-of-the-art software.  It was developed in-house.  It is supported in-house.  And we can modify it in-house, if necessary, for maximum efficiency.
  2. Our volume allows us to afford state-of-the art equipment — printing, folding, stuffing and mail handling equipment — for maximum efficiency.
  3. Billing is a cyclical process.  There are short, busy periods.  Followed by long, slow periods.  Your in-house staff must be sized to handle the busy period.  Then they coast through the slow period.  Our staff moves from one client’s busy period to the next client’s busy period for maximum efficiency.

Eliminate Headaches of In-House Staff

As any manager will tell you, managing employees is difficult and time-consuming.  We make those hassles disappear.


  1. You may have the best people in the world on your staff, but managing their day-to-day activities and resolving their workplace conflicts steal your time and drain your energy.
  2. Not to mention the costs.  Annual raises added to ever-increasing benefit costs.  Equipment breakdowns, repairs, or, worse,  replacement.  On-going software and technology costs.  It never ends.
  3. Even after you have built a staff of hard workers, there is annual personal time off and unexpected sick or family leave.  Don’t even think about what happens if a key employee becomes disgruntled or finds a better paying position.  The loss of all that accumulated corporate knowledge could be devastating.  

You Retain Control of Your Operation

With Diversified Managed Billing Services, you don’t have to give up control of your operation.  You are still the boss.


  1. You don’t have to change the way you do business.  Diversified Managed Billing Services are customized to you.  Your rates.  Your bills.  Your billing cycles.  Your policies.  Your procedures.
  2. You are never out of the loop.  A proprietary online dashboard lets you keep a finger on the pulse of your billing operation.  Every task is identified along with its real-time status so you can keep an eye on progress.
  3. A robust reporting module gives you instant access to detailed information — today’s deposit or the number of past due accounts — as well as big-picture information —  growth of the customer base or average consumption per month for the last 5 years. 

See How Much You Can Save!

So How Exactly Does This Work?

Our Role

Your Role

Import your historical data.  Configure our system to reflect your rates, policies and procedures.
Create Customer Portal where your customers can pay their bills and access account data 24/7.
Provide meter readings for consumption-based billings.
Generate bills, error check, manage re-read requests, update readings, create billing register.
Review and approve billing register
E-mail bills to those who have requested it. Print and mail post card or letter bills to others.
Receive payments in a dedicated lock box.  Process payments and make deposits within 24 hours.
Generate and mail late and shut off notices per your policies.
Handle in-bound customer calls with a dedicated toll-free number.
Access dashboard from any internet connected computer to monitor real time status of any task and generate any report.

See How Much You Can Save!


95 East 10th Street

Bloomsburg, PA  17815


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All Rights Reserved.